Give your customers one simple place to ask for help, right inside their dashboard. An AI assistant answers their questions in the chat in seconds, AI agents trained on your own FAQs reply to tickets day or night, and your team gets one inbox for everything else. No more missed WhatsApp messages, lost emails or customers left waiting.
Right now, customer questions arrive on WhatsApp, email and social media. Some get answered late, some get lost, and the same questions about billing, NFC cards and setup come in again and again. Every unanswered question is a customer quietly deciding whether to renew.
The Ticketing System puts every question in one place. Customers ask the AI assistant from a chat bubble without leaving their dashboard, and most simple questions are solved right there. Anything it cannot answer becomes a ticket for the right department, where an AI agent or your team replies. Nothing gets lost, and your team only handles what truly needs a person.
Customers who get fast, clear answers stay and renew. Customers who wait for days look for another platform.
The AI assistant answers common questions straight away, and your team is emailed about the rest, so no customer sits waiting.
Handle more customers with the same team. The AI takes the repeat questions, your people handle the ones that need a human.
Set it up once in a few minutes, and your customers get help the moment they ask.
Customers chat with your assistant in the chat bubble and get answers in seconds from your guides and FAQs. Starter questions get them going, and 'Talk to a person' turns the chat into a ticket.
Create agents like 'Maya from Support' with OpenAI, Claude or Gemini. Give them your instructions and up to 10 FAQ or policy files, and they reply to tickets the way you would.
Agents can reply on their own or write drafts your team approves. Set a daily message limit for the assistant, read every chat, and test both with 'Try it' before going live.
Real screens from the plugin: set up your AI, your team and your customers' chat in a few minutes.
Customers chat with the assistant in the chat bubble and on its own page. Pick OpenAI, Claude or Gemini, write its instructions, and see today's and the last 30 days' chats, questions, tickets and tokens at a glance.
Create as many agents as you need, each with its own AI model, instructions and files. Agents can reply on their own or write drafts for your team, and hand over when they can't help.
Your team hears about new tickets and customer replies, and customers hear about your replies and resolved tickets. Turn each email on or off and edit the wording in Email Templates.
A round button in the corner of every dashboard page. Set the name, subtitle, picture, greeting, colour and corner, and see a live preview as you go.
Create departments like General, Billing, Technical and NFC Cards. Customers pick one when they open a ticket, so it reaches the right person, and you choose the order they see.
A complete help desk built into your GoBiz SaaS admin panel. No extra software, no per-agent fees.
See tickets by status (Waiting for us, Waiting on customer, On hold, Resolved, Closed) and filter by department, priority or team member.
Create departments like Billing, Technical or NFC Cards. Each ticket goes straight to the right person.
Assign tickets to team members and see who is handling what and when the last reply was sent.
A chat bubble on every dashboard page. Set the title, picture, greeting, colour and corner, with a live preview.
A help icon in the dashboard header shows customers how many new replies are waiting for them.
Customers and your team share screenshots and documents. Choose the file types and size limits. Only the customer and your team can open them.
Emails for new tickets, team replies, customer replies and resolved tickets. Turn each one on or off and edit the wording.
Answered or resolved tickets close by themselves after the number of days you choose, keeping your inbox clean.
Custom ticket prefix like TKT-000123, a default priority, and an option to let customers reopen closed tickets.
The assistant can see the plan name, expiry date and usage limits, so it answers "when does my plan end?". Never payments or card content.
See every customer chat, and track chats, questions, chats that became tickets and tokens used, today and for the last 30 days.
Use your own OpenAI, Claude or Gemini key. Keys are stored encrypted and never shown again.
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By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time
Installing and managing plugins is a simple process! Watch this video tutorial for a step-by-step guide here
Yes. The ticket inbox, departments, chat bubble, attachments and emails all work without any AI. The AI assistant and AI agents are optional and you can turn them on whenever you are ready.
The AI assistant chats with customers in the chat bubble and answers questions before a ticket is opened. AI agents work inside tickets: they reply to tickets (or write drafts for your team) and hand over to a person when they cannot help.
Only what you allow. With "Let it see the customer's plan" on, it sees the plan name, expiry date and how many cards and stores they use out of their limit. It never sees payments or card content.
The plugin has no AI fees. You add your own OpenAI, Claude or Gemini API key and pay the provider directly for what you use, usually a small amount per reply. You can also limit how many messages each customer sends to the assistant per day.
You decide what the AI may and may not say in its instructions, and it answers only from your own files. Agents can write drafts your team reviews instead of replying on their own. When the AI cannot help, the assistant suggests a ticket and agents hand over to your team.
API keys are stored encrypted and only their last four characters are ever shown. Attachments are private: only the customer and your team can open them.
Only for auto-closing inactive tickets. Add the one-line cron job shown in the plugin settings to your server, and tickets close by themselves after the number of days you choose.
No. Ticketing System for GoBiz SaaS is a premium add-on and is purchased separately for both Regular and Extended License holders.
Use the coupon code below at checkout to enjoy an instant 10% discount on your purchase.
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Book a live demo and discover how to get the most value from GoBiz SaaS. Our team will guide you through every step.
